NAE LIMITS LTD - TERMS & CONDITIONS
Last updated: [5th November 2025]
These Terms and Conditions (“Terms”) apply to all bookings, activities, courses, and use of the website operated by Nae Limits Ltd, a company registered in Scotland (the “Company”, “we”, “our”, “us”). By accessing our website, making a booking, or participating in any activity or course provided by Nae Limits Ltd, you agree to be bound by these Terms.
These Terms and Conditions (“Terms”) apply to all bookings, activities, courses, and use of the website operated by Nae Limits Ltd, a company registered in Scotland (the “Company”, “we”, “our”, “us”). By accessing our website, making a booking, or participating in any activity or course provided by Nae Limits Ltd, you agree to be bound by these Terms.
1. General Information
Nae Limits Ltd provides outdoor adventure activities and related services including, but not limited to, water sports, land-based activities, group packages, catering and courses (“Activities”).
Our registered office and principal place of business is located at:
Nae Limits Ltd, Ballinluig, Perthshire, PH9 0LG, Scotland.
We reserve the right to amend these Terms at any time. Updated versions will be published on our website and will apply from the date of publication.
2. Bookings and Payments
Bookings can be made via our website, by email, or by telephone.
A booking is confirmed only when a deposit or full payment has been received, and an email confirmation has been issued.
Unless otherwise agreed, a non-refundable deposit of 25% of the total booking value is required to secure your activity or package.
The remaining balance must be paid no later than 28 days prior to the activity date, unless otherwise agreed in writing.
Payments may be made by debit/credit card, bank transfer, or approved online payment link. Unfortunately, we can no longer accept cheques.
Failure to pay the balance within the required timeframe may result in cancellation of the booking without refund of the deposit.
3. Cancellations and Refunds
Any cancellations or reductions must be notified via email.
The following cancellation or reductions charges apply:
More than 28 days before the activity date: Deposit retained, balance refunded.
Less than 28 days before the activity date: No refund, any balances will still be charged in full.
If Nae Limits Ltd cancels an activity due to safety concerns, extreme weather, or operational reasons, an alternative date or suitable activity will be offered. If no alternative is acceptable, a full refund or credit note will be provided.
Refunds will not be provided for non-attendance, late arrivals, or inability to participate due to failure to meet eligibility requirements. Booking fees may be applied to any last-minute changes or reschedules.
4. Group Bookings
The group organiser is responsible for ensuring all participants are aware of and comply with these Terms.
Final numbers must be confirmed no later than 28 days prior to the activity date.
Any reduction in group numbers after this date will still be charged in full.
Where a corporate or group package includes accommodation or external activities, these will be arranged in accordance with agreed specifications and may be subject to third-party terms.
5. Safety and Participation
All participants must follow the instructions and safety briefings provided by our qualified guides and instructors at all times.
Nae Limits Ltd reserves the right to refuse participation to anyone deemed unfit, under the influence of alcohol or drugs, or displaying unsafe behaviour. No refund will be issued in such cases.
Participants must disclose any relevant medical conditions, disabilities, or injuries prior to the activity.
Minimum age and health requirements apply to certain activities and should be checked by the group organiser ahead of booking. Refunds will not be provided for incorrect bookings.
All safety equipment is provided and must be worn as instructed.
Participation is at the individual’s own risk. Outdoor adventure activities carry inherent risks, which participants accept by taking part.
6. Liability and Insurance
Nae Limits Ltd holds full public liability insurance.
While every effort is made to minimise risk, Nae Limits Ltd shall not be liable for any loss, injury, damage, or expense incurred except where negligence by the Company can be proven.
Personal accident and travel insurance are recommended for all participants.
Valuables and personal belongings are brought to our premises and activities at the participant’s own risk.
7. Third-Party Providers
Certain packages or activities may include services provided by third parties, such as accommodation, or additional activities.
Nae Limits Ltd acts only as a booking agent in these cases. Each third party is responsible for their own operations and terms.
Participants agree to be bound by the relevant third-party provider’s Terms & Conditions where applicable.
8. Gift Vouchers and Promotions
Gift Vouchers are valid for 12 months from the date of purchase unless otherwise stated.
Vouchers must be booked and the activity undertaken before the expiry date.
Vouchers will be void if unused after the expiry date, unless an extension fee is paid to extend the voucher for 6 months.
Vouchers can only be extended once.
Gift vouchers will be void if defaced, lost, stolen or altered in any way.
It is the responsibility of the buyer to ensure the recipient of gift vouchers is aware of these Terms.
The content on our website (including text, images, and media) is the property of Nae Limits Ltd and protected by copyright law.
Website content may not be copied, reproduced, or used for commercial purposes without written permission.
We make every effort to ensure information on our website is accurate; however, we accept no liability for typographical errors or omissions.
Our website may contain links to external websites. Nae Limits Ltd is not responsible for the content or privacy practices of these sites.
Nae Limits Ltd processes personal data in accordance with the UK Data Protection Act 2018 and UK GDPR.
Information collected is used solely for managing bookings, ensuring safety, and improving our services.
Personal information will not be shared with third parties except where necessary to deliver booked services or as required by law.
For further details, please refer to our Privacy Policy available on our website.
Nae Limits Ltd shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to: extreme weather, natural disasters, government restrictions, pandemic, strikes, or transport disruption.
In such cases, we will offer to reschedule your activity or issue a credit voucher for future use.
All participants are required to complete a Participant Waiver Form before taking part in any Nae Limits activity.
The waiver confirms that participants understand the nature of the activities, associated risks, and agree to take part voluntarily.
For participants under the age of 18, a Parental or Guardian Consent Form must be completed and signed by a parent or legal guardian prior to participation.
Children aged between 6 & 12 require supervision onsite at all times, unless part of supervised school/group booking.
Participants who fail to complete the required documentation will not be permitted to take part, and no refund will be provided.
Digital waiver links are sent in advance of each booking and must be completed before arrival wherever possible.
Course-specific requirements will be provided at the time of booking. Participants are responsible for ensuring they meet these requirements prior to attending.
Attendance at all scheduled sessions and completion of required assessments are mandatory for certification where applicable. Enrolment on a course does not guarantee certification, and successful completion will depend on meeting all assessment criteria.
All course fees must be paid in full prior to commencement unless otherwise agreed in writing. Fees are non-refundable once a course has begun, regardless of withdrawal or non-attendance.
Nae Limits Ltd reserves the right to postpone or reschedule a course due to weather conditions, operational reasons, or insufficient participant numbers. In such cases, participants will be offered an alternative date or credit towards a future course.
Participants must meet all minimum age, fitness, and equipment requirements relevant to their course. Unsafe behaviour, disregard for safety instructions, or conduct deemed inappropriate by instructors may result in removal from the course without refund.
Certain courses may be delivered or certified under external awarding-body frameworks. In such cases, participants are also subject to the rules, regulations, and assessment standards of the relevant awarding body.
From time to time, Nae Limits guides and staff may capture photographs or video footage during activities.
Photography and video are not guaranteed as part of your booking.
By participating, you grant Nae Limits Ltd the right to use any images or video taken by our team for promotional purposes, including but not limited to our website, social media channels, printed materials, and advertising.
If you do not wish to appear in photos or videos, please inform our team before your activity begins. We will make every reasonable effort to respect your preference.
All images captured by Nae Limits staff remain the intellectual property of Nae Limits Ltd and may not be reproduced, copied, or distributed without permission.
Any complaints should be made as soon as possible to a member of staff, or in writing within 14 days of the activity.
We will aim to resolve all complaints promptly and fairly.
These Terms are governed by and construed in accordance with the laws of Scotland.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
Nae Limits Ltd
Ballinluig, Perthshire, PH9 0LG
01796 482600
info@naelimits.co.uk
www.naelimits.co.uk
It is the responsibility of the buyer to ensure the recipient of gift vouchers is aware of these Terms.
9. Website Use
The content on our website (including text, images, and media) is the property of Nae Limits Ltd and protected by copyright law.
Website content may not be copied, reproduced, or used for commercial purposes without written permission.
We make every effort to ensure information on our website is accurate; however, we accept no liability for typographical errors or omissions.
Our website may contain links to external websites. Nae Limits Ltd is not responsible for the content or privacy practices of these sites.
10. Data Protection and Privacy
Nae Limits Ltd processes personal data in accordance with the UK Data Protection Act 2018 and UK GDPR.
Information collected is used solely for managing bookings, ensuring safety, and improving our services.
Personal information will not be shared with third parties except where necessary to deliver booked services or as required by law.
For further details, please refer to our Privacy Policy available on our website.
11. Force Majeure
Nae Limits Ltd shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to: extreme weather, natural disasters, government restrictions, pandemic, strikes, or transport disruption.
In such cases, we will offer to reschedule your activity or issue a credit voucher for future use.
12. Participant Waivers & Parental Consent
All participants are required to complete a Participant Waiver Form before taking part in any Nae Limits activity.
The waiver confirms that participants understand the nature of the activities, associated risks, and agree to take part voluntarily.
For participants under the age of 18, a Parental or Guardian Consent Form must be completed and signed by a parent or legal guardian prior to participation.
Children aged between 6 & 12 require supervision onsite at all times, unless part of supervised school/group booking.
Participants who fail to complete the required documentation will not be permitted to take part, and no refund will be provided.
Digital waiver links are sent in advance of each booking and must be completed before arrival wherever possible.
13. Courses
Course-specific requirements will be provided at the time of booking. Participants are responsible for ensuring they meet these requirements prior to attending.
Attendance at all scheduled sessions and completion of required assessments are mandatory for certification where applicable. Enrolment on a course does not guarantee certification, and successful completion will depend on meeting all assessment criteria.
All course fees must be paid in full prior to commencement unless otherwise agreed in writing. Fees are non-refundable once a course has begun, regardless of withdrawal or non-attendance.
Nae Limits Ltd reserves the right to postpone or reschedule a course due to weather conditions, operational reasons, or insufficient participant numbers. In such cases, participants will be offered an alternative date or credit towards a future course.
Participants must meet all minimum age, fitness, and equipment requirements relevant to their course. Unsafe behaviour, disregard for safety instructions, or conduct deemed inappropriate by instructors may result in removal from the course without refund.
Certain courses may be delivered or certified under external awarding-body frameworks. In such cases, participants are also subject to the rules, regulations, and assessment standards of the relevant awarding body.
14. Photography & Media
From time to time, Nae Limits guides and staff may capture photographs or video footage during activities.
Photography and video are not guaranteed as part of your booking.
By participating, you grant Nae Limits Ltd the right to use any images or video taken by our team for promotional purposes, including but not limited to our website, social media channels, printed materials, and advertising.
If you do not wish to appear in photos or videos, please inform our team before your activity begins. We will make every reasonable effort to respect your preference.
All images captured by Nae Limits staff remain the intellectual property of Nae Limits Ltd and may not be reproduced, copied, or distributed without permission.
15. Complaints and Disputes
Any complaints should be made as soon as possible to a member of staff, or in writing within 14 days of the activity.
We will aim to resolve all complaints promptly and fairly.
These Terms are governed by and construed in accordance with the laws of Scotland.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
Nae Limits Ltd
Ballinluig, Perthshire, PH9 0LG
01796 482600
info@naelimits.co.uk
www.naelimits.co.uk